Terms & conditions

General: It must be clearly understood and agreed that whilst every care and attention is given to your dog(s)they are accepted at the owner's risk. Our first concern is for the welfare of your dog so in the event of injury or illness a Vet may be sought and unless it can be clearly shown that we are liable, all costs in the connection and in the carrying out of this instruction shall be at the owner's expense. 

 

Fleas:  Pip's Pet Grooming is a flea-free salon and as such we would ask that if you become aware that your dog has fleas you please contact us as soon as possible to reschedule your appointment. Should a dog arrive with fleas, an additional charge of £10 will be added to the grooming cost in order to pay for full salon disinfectant.

Cancellation / no show charge: We understand that life happens which means you may not be able to attend a scheduled appointment. We ask that at least 24 hours notice is given for an appointment cancellation. Appointments cancelled less than 24 hours or no shows will be charged at 50% of the cost of the service.

Teeth cleaning: during the teeth cleaning procedure, it is possible the dog's gums may bleed. The is unavoidable during the cleaning procedure and should clear up very quickly. If you are unsure about this please speak with us prior to your visit so we can discuss it in more length.